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FREQUENTLY ASKED QUESTIONS

  • Where can I buy WellBeeTree Art? Do you have custom and/or archival-quality prints and framing? Can you assist me with me choosing?
  • Our Art Prints and Wall Art are exclusive designs and are only sold at WellBeeTree.com, and in our private showrooms. During the month of May 2021, we are relocating our showroom. Please call for more assistance.  We are currently shipping to the U.S. only (continental lower 48 states only).
  • Yes! We are more than to accept your custom framing order, while walking you through the options, by calling us at 1+737-777-3125. We wish to make sure you have made a great choice when the final piece is matted, and the archival print is sealed under glass, for a lifetime of enjoyment. For this reason, you will be assisted by a framing professional to assist you through the process easily to create the look you desire.
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  • Where can I buy J. Allen Studios Class-in-Pack ArtKits?
  • At this time, J. Allen Studios Class-in-Pack ArtKits are sold only at WellBeeTree.com, except for certain pop-up locations, such as local Farmers Markets. To find out about a pop-up event, new artkit releases and other events, please join our mailing list.
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  • Tell me about your product guarantee.
  • WellBeeTree.com guarantees you will be happy with your purchase, or we will provide you with a full refund, see our return process here.
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  • How should I care for my art?
  • The Canvas prints we ship are extremely durable, and fade resistant to indoor indirect sunlight. You can wipe them with a damp cloth if needed. Prolonged daily direct sunlight may fade them over long periods of time. They are not intended for outdoor use.
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  • Are the Art-Kits sold at WellBeeTree.com safe? Are you registered with the CPAC?
  • The J. Allen Studios' Class-in-Pack ArtKits that we carry on our store are designed by our resident Artist on staff and then printed with only soy-based, non-toxic inks. We are registered as a Small Manufacturer of children's products with the CPAC.
  • We only re-sell genuine CrayolaTM crayons with our art kits, sourced from only the following reputable household name dealers: Micheal's, Staples, and Office Depot. We do not order our mailing supplies, construction paper, print paper, crayons, or other tools re-sold in our art-kits from third party, or other online sellers, ever! We purchase in person from the vendors listed here, and assemble/pack them ourselves at our shop.  This ensures materials are  are obtained from approved CPAC children's product vendors.
  • ASSEMBLY and PACKING:
  • Assembly and packing for shipments of the J. Allen Studios' Class-in-Pack ArtKit is currently carried out at our Leander, TX studio in clean, hygienic, and regularly sterilized work-room, (formerly used for in-person teaching pre-2020) that is never used to work with any other materials, paints or supplies that are not intended for use by children in a class room. Staff uses the same PPE you would find currently being used in most restaurants in 2021 while fulfilling art-kit orders.
  • All safety rules and adult supervision guidelines on product packaging apply. ArtKits are not for use without adult supervision, or children under the age of three. The artkit is a visual-and skill-based read-aloud teaching tool. The intended use is as a class given in the home, learning center, school, camp, pod, or similar setting by an adult or older sibling, nanny, or babysitter that results in a work of art for holding, reading aloud again, and sharing. It is not intended for us as a play-time toy without supervision.
  • A FEW WORDS ON ART-CLASS SAFETY:
  • Plentiful, clear, printed, full color directions and recommendations are included with each printed art kit. While we have also designed our art-kits for flexibility of use, please use common sense whenever teaching a child to use tools such as crayons, pencils, paper and scissors for the first time, and as skills develop. Keep work-surfaces clear of other items used for other purposes and do children's activities in areas that are well-lit. WellBeeTree, LLC is not responsible for use of the J.Allen Studios' Class-in-Pack ArtKits, that we carry on our store outside the recommended directions, or the range of typical care and supervision taken when using children's approved household and school supplies and tools.
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  • I've noticed some Art-Kits look different, is this normal?
  • J. Allen Studios ArtKits are assembled by hand, by our staff in the U.S. at either our Austin or Boston, Studio locations. Small variations in paper and other kit pieces are normal. Our Art Kits are unique, just like you. That’s one of the reasons they're so special.
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  • Are ArtKits compostable or biodegradable at the end of their use?
  • We hope you will purchase one of our "My First Portfolio" accessories to keep all your finished art kit works forever-safe in for the memories. With the correct care they can last  a lifetime. All kit left over paper materials may be composted. Colored construction paper scraps should be recycled and not composted.  Mailing packaging is not biodegradable. If you need to recycle the Art-Kits, and do not place in the compost.
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  • How long will my Art last?
  • We currently provide our prints from a trusted -name vendor. They are guaranteed to be free from defect and should give years and years of lasting enjoyment. For life-time archival-quality Giclée prints, we encourage you to contact us for a quote.
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  • You offer different kinds of art. What's the difference between them?
  • Please see our Art-Print vs. Wall-Art Buying Guide page here.
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  • Are you professional artists?
  • Yes! Every person on our staff is formally trained and has more than 30 years of experience in the graphic design, commercial and fine art industries. Please visit our About page here.
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  • Are you professional Art teachers?
  • Yes! Our Fine Artist in residence is also a professional, experienced Art teacher with more than 15 years experience teaching in both private and public schools. We also have a certified actively teaching consultant teachers from the Boston Public School system working with us.
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  • When will my order ship?
  • All orders placed before 5pm, eastern standard time, will ship the next day.
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  • How long does shipping take?
  • We provide a range of shipping options from Standard / Priority USPS ground to Overnight Federal Express and Federal Express Home DeliveryTM. If you are unsure of which shipping selection to make, please call or email for assistance.
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  • Where is my order?
  • Check your inbox for a shipping confirmation email - this includes a link to track your order. Still can’t find it? Contact customercare@wellbeetree.com with your name and order number. We'll do our best to provide your tracking number, but from there it's over to the postal carrier. They're the best people to determine the whereabouts of your order.
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  • Which payment methods are accepted?
  • WellBeeTree.com accepts AMEX, VISA, MasterCard, PayPal
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  • How do I return something?
  • We hope you'll love our products! But if something looks or feels amiss when they arrive, we'll replace them or refund you (Please refer to our product guarantee and returns policy). The choice is yours. Please make sure that you:
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  • What should I do if my product/s have been damaged in shipping?
  • You should... breathe easy! All of our products come with a 30 day damage guarantee - please refer to our product guarantee and returns policy here.
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