Shipping & Delivery Information
Orders will be shipped out next business day from our Austin, Boston, or Burlington, VT locations.
USA SHIPPING ONLY: (to lower continental 48 States)
Standard Shipping is calculated at our secure check-out (Delivery 2-5 business days)
Free Shipping on all orders over $400
Alaska and Hawaii please call for or email customer care
Wholesale Shipping determined based on zip code. Email us here for a quote.
All orders shipped by USPS, UPS or FEDEX
*Free Shipping is not applicable for wholesale orders.
If you have any questions regarding shipping, please email firstname.lastname@example.org
All US orders are shipped with full door-to-door tracking.
If your order within the USA has been in transit for more than 10 business days, please complete this form here. We will ask the courier to investigate the whereabouts of your parcel.
I HAVEN'T RECEIVED MY ORDER
Please check the tracking link that you should have received via email. If there is limited information there may be a postal service delay.
We kindly ask that you remain patient, and only ask us to investigate if it has been more than 10 business days since you placed your order.
If your order has not arrived within 10 business days and the tracking information is unclear, please complete this form here.
SHIPPING ADDRESS PROBLEMS
We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, mis-delivery errors, due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
On rare occasions parcels do get lost in transit. While we are not responsible for any lost parcels, we want to ensure you receive the products that you ordered. If you believe your package has been lost, please complete the form here. If you did not add shipping insurance, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.
Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.
If your package gets returned to us due to being "uncollected" or "un-called for", you may choose to be refunded for the product(s), not for shipping or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.
SHIPMENTS MARKED AS DELIVERED
If you have not received your order and the tracking suggests delivery, please complete the form here. If you did not add shipping insurance, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.
It is the customers responsibility to contact the courier for further information about delivery, as often this may be held for you at the local post office, may have been left with a neighbor or left in a secure place for you.
While we are not responsible for any parcels marked as delivered, we want to ensure you receive the products that you ordered, which is why we pre-select shipping insurance on all orders. If you unchecked the insurance shipping box, we recommend filing a claim with the courier for a refund of your purchase and any shipping costs, most couriers will provide a refund of up to $100.
PRODUCTS ARRIVE DAMAGED
Please complete the form here. Shipping couriers can be rough, we want to ensure you receive the products that you ordered, which is why we pre-select shipping insurance on all orders. If you did not add shipping insurance, we can provide you with a credit for the damaged items, however you must place your order again. We do not ship replacements for products damaged in transit, all claims must be processed via insurance.
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We are currently moving our main offices & private show room. Please call or email for more information.